load

Reporting Problems

Home About us Doing Business in Remuera Reporting Problems
Home About us Doing Business in Remuera Reporting Problems

Remuera businesses can resolve many issues by reporting problems themselves:

Rubbish or Reycling Bins not emptiedrubbish bins at bus stop 200

  • Call Auckland Council on 301 0101 immediately to log a job if your bin has been missed
  • Remuera Road and Clonbern Lane bins are usually emptied on Friday morning
  • Norana Ave, St Vincent Ave and Clonbern Road bins are usually emptied on Monday morning
  • Following a public holiday, collection is usually one day later

 

Bags of rubbish abandoned on the footpath

  • Call Auckland Council on 301 0101 to log a job

 

Cardboard Recycling Cages overflowingcardboard recycling overflowing 200

  • Call Reclaim on 09 571 0242 to notify them of the problem
  • Cardboard recycling bins are usually emptied on Tuesday and Thursday mornings
  • More frequent emptying may be required in the lead-up to Christmas - ask RBA to organise



Dog poo on the footpath

  • Call Auckland Council on 301 0101 to log a job
  • Tell them it is an urgent one hour service required to clean up dog poo
  • Unfortunately it is probably faster for businesses to clean the dog poo themselves, before it get stepped on
  • Remuera footpaths are cleaned with water by Auckland Council contractors every Sunday evening, so any dog poo residue should be removed at that time.
  • Contact the RBA if there is an ongoing problem with footpath cleanliness



Footpaths that are cracked, broken or unsafefootpath needs repairs2

  • Auckland Transport owns the footpaths and gives permission for various contractors to access utilities in them
  • Footpaths are often left dangerously patched by contractors, and become tripping hazards
  • Issues with the footpath should be notified to Auckland Transport immediately, especially if a health & safety incident has occurred.
  • If urgent, call Auckland Transport on 355 3553 or log a job online with a Feedback Form on the Auckland Transport website.  
  • Take a photo of the footpath to upload when you are filling out the Feedback Form.
  • You will be emailed a Job Number - keep this as it is often necessary to follow up to make sure the job is completed.
  • Contact the RBA if there is an ongoing footpath issue that is not being fixed

 

Roadworks interfering with business operationcones in car parks

  • Contact the RBA Manager, who can speak directly to Auckland Transport officers.
  • Auckland Transport owns the footpath and carriageway, and gives approval for any contractors to work in them.
  • The RBA should be advised by Auckland Transport contractors in advance of any road works that will affect local businesses, especially if car parks are to be coned off.
  • Affected businesses should also be advised directly by the contractors prior to work starting.

 

Anything else?  Contact the RBA Manager who can help to resolve the problem.